SHANE WILSON

[email protected] | Chicago, IL | LinkedIn

Professional Experience

Welcome Wagon | Coral Springs, FL (Remote)

October 2021 - Present

Operations & Technology Manager

  • Develop and deploy Python-based (Streamlit/Django) analytics dashboards, delivering key performance insights via Pandas, Matplotlib, and Seaborn that drive strategic decisions across customer retention, sales, and market expansion.
  • Transformed sales operations by building a custom-built ETL automated geographic sales mapping platform via a Python-Django platform and SQL, achieving a 99% reduction in processing time and enabling more efficient territory management.
  • Utilize Jira for project tracking and task management, Confluence for collaborative documentation and requirements gathering, and Git for version control, ensuring a streamlined and organized development workflow.
  • Drove a $40,000 annual cost reduction initiative by strategically renegotiating vendor contracts and optimizing software subscriptions through alternative solutions.
  • Maintain a 99.9% IT infrastructure uptime while leading data privacy and governance efforts, ensuring robust security and regulatory compliance (including auditing for SOX, PCI-DSS, SOC2), and implementing advanced security measures such as SSO and MFA across critical systems.

CAF USA | Miami, FL

March 2016 - October 2021

Site Manager / Field Engineer

  • Led a team of 7 in a 6-year warranty and re-engineering project, successfully delivering over 200 railcars for a prominent client.
  • Directed the 5-year warranty phase of the railcar project, managing re-engineering efforts and achieving a 50% reduction in company time spent on warranty-related issues.
  • Fostered strong client relationships through transparent communication, proactive issue resolution, and a deep understanding of client needs, ensuring high satisfaction throughout the warranty period.
  • Oversaw critical software provisioning and diagnostics for TCU/HVAC, waste systems, and automated door controllers within the railcar project, utilizing advanced root cause analysis to resolve discrepancies.

Quantum Marine Stabilizers | Fort Lauderdale, FL

April 2014 - March 2016

Field Service Technician

  • Led the maintenance and servicing of Quantum Hydraulic Stabilizer Systems, which are installed on 85% of all superyachts over 180°, contributing to the installation of 1,190 systems and the replacement of 181 competitor systems, while ensuring zero Quantum systems were replaced by competitors.

Kelly Tractor | Miami, FL

March 2013 - April 2014

Service Technician

  • Achieved a 30% reduction in Mean Time to Repair (MTTR), notably minimizing equipment downtime and boosting operational efficiency.

Lift-a-Loft Corp. | Muncie, IN

February 2012 - March 2013

Assembly Technician

  • Streamlined production processes across drilling stations, lift assembly, and electronics/wiring departments, reducing building times by up to 50% on key projects, significantly enhancing productivity and on-time delivery of ground support equipment.

United States Navy | Virginia Beach, VA

December 2007 - May 2011

Aviation Support Equipment Technician

  • Provided uninterrupted flight line operations in support of 300 aircraft assigned to NAS Oceana’s six carrier air groups.
  • First in group to obtain licensing to operate 27 pieces of support equipment.
  • Led efforts in division to maintaining a 96% equipment availability rate for over 2,000 assets.