SHANE WILSON

Operations & Technology Manager

• Develop and deploy Python-based (Streamlit/Django) analytics dashboards, delivering key performance insights via Pandas, Matplotlib, and Seaborn that drive strategic decisions across customer retention, sales, and market expansion.
• Transformed sales operations by building a custom-built ETL automated geographic sales mapping platform via a Python-Django platform and SQL, achieving a 99% reduction in processing time and enabling more efficient territory management.
• Utilize Jira for project tracking and task management, Confluence for collaborative documentation and requirements gathering, and Git for version control, ensuring a streamlined and organized development workflow.
• Drove a $40,000 annual cost reduction initiative by strategically renegotiating vendor contracts and optimizing software subscriptions through alternative solutions.
• Maintain a 99.9% IT infrastructure uptime while leading data privacy and governance efforts, ensuring robust security and regulatory compliance (including auditing for SOX, PCI-DSS, SOC2), and implementing advanced security measures such as SSO and MFA across critical systems.

Site Manager / Field Engineer

• Led a team of 7 in a 6-year warranty and re-engineering project, successfully delivering over 200 railcars for a prominent client.
• Directed the 5-year warranty phase of the railcar project, managing re-engineering efforts and achieving a 50% reduction in company time spent on warranty-related issues.
• Fostered strong client relationships through transparent communication, proactive issue resolution, and a deep understanding of client needs, ensuring high satisfaction throughout the warranty period.
• Oversaw critical software provisioning and diagnostics for TCU/HVAC, waste systems, and automated door controllers within the railcar project, utilizing advanced root cause analysis to resolve discrepancies.

Field Service Technician

• Led the maintenance and servicing of Quantum Hydraulic Stabilizer Systems, which are installed on 85% of all superyachts over 180°, contributing to the installation of 1,190 systems and the replacement of 181 competitor systems, while ensuring zero Quantum systems were replaced by competitors.

Service Technician

• Achieved a 30% reduction in Mean Time to Repair (MTTR), notably minimizing equipment downtime and boosting operational efficiency.

Assembly Technician

• Streamlined production processes across drilling stations, lift assembly, and electronics/wiring departments, reducing building times by up to 50% on key projects, significantly enhancing productivity and on-time delivery of ground support equipment.

Aviation Support Equipment Technician

• Provided uninterrupted flight line operations in support of 300 aircraft assigned to NAS Oceana’s six carrier air groups.
• First in group to obtain licensing to operate 27 pieces of support equipment.
• Led efforts in division to maintaining a 96% equipment availability rate for over 2,000 assets.

M.S. Business Analytics, cum laude

Key Coursework: Machine Learning, Data Storytelling, Customer Analytics, Unstructured Data, Time Series, Tableau

Capstone Project: Developed an analytics framework for a consulting firm, including AI-driven imputation and synthetic data generation, delivering key insights into data quality and distribution.

B.S. Cybersecurity & Ethical Hacking, cum laude

A.S. Technology Project Management, cum laude

Key Coursework: Project Management, Information Systems Management, Ethical Hacking, Server & Database Management